Engine parts for Caterpillar machines are arranged by serial, not by the name on the door. Ordering from a model alone is how the wrong liner kit or gasket set arrives.
Send these with the enquiry
- Machine model and serial
- Engine serial and arrangement
- The part number from the old component, if it is readable
- Hours and what failed
- Whether you need OEM or a stated aftermarket option
Photos of the data plate and the failed part remove most of the guesswork. If the machine is down, say the site location and how you want it shipped. From Dubai we supply the UAE, the GCC, Africa, and further afield, but the pack time depends on the part.
A clear request is quoted faster than a one-line message that only says “pump for 320”.